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SEK million	2023	2022	2021	2020	2019	2018	2017	2016	2015
Key ratios
Net revenue	9,638	9,199	8,176	7,771	7,446	6,711	6,547	6,373	5,599
Earnings measurement
Operating profit	453	439	493	471	369	391	316	329	312
Net profit for the period	178	210	276	262	188	245	194	170	114
Earnings per share, SEK	3.72	4.36	5.67	4.94	3.54	4.62	3.64	2.87	0.61
Earnings per share, SEK, before dilution
Earnings per share, SEK, after dilution
Margin measurements
Operating margin, %	4.7	0.0	6.0	6.0	4.9	5.8	4.8	5.2	5.6
Capital structure
Equity/assets ratio , %	29.2	0.3	28.4	29.3	28.0	41.1	37.3	34.8	28.5
Return of capital employed, %	5.6	0.1	6.6	7.1	5.4	9.7	8.2	8.9	11.3
Interest-bearing net debt	4,730	4,712	4,226	3,511	3,712	1,378	1,440	1,628	1,174
Interest-bearing net debt/EBITDA, %	4.8	5.5	4.6	4.3	5.3	3.0	3.8	4.3	3.0
Operating cashflow	846	697	785	779	595	285	183	-134	389
Operating cashflow per share(avg)	17.7	14.6	16.1	14.7	11.2	5.4	3.4	-2.6	8.5
Data per share
Number of common shares at year end, pc	47,826,058	47,826,058	48,892,205	50,480,353	53,140,064	53,140,064	53,140,064	53,140,064	45,881,685
Share price at year end, SEK	28.15	38.50	72.70	59.20	60.90	60.00	55.00	72.90
Dividend, SEK	0.00	0.00	0.00	0.00	0.00	0.70	0.60	0.50	0.00
Cash flow per share, SEK	0.27	-0.80	-1.89	-0.79	6.10	-1.40	2.00	-0.80	5.60
Other
Number of full-time employees at year end	12,046	12,426	10,945	10,639	10,093	9,729	9,503	10,091	9,231
Average number of customers at year end	9,856	9,786	9,102	8,795	8,503	7,466	8,316	8,361	7,262
Income statements
Operating revenues	9,728	9,241	8,188	7,797	7,467	6,725	6,556	6,362	5,655
Operating costs
Other external costs	-1,200	-1,082	-926	-913	-958	-1,044	-1,016	-963	-794
Personnel costs	-7,530	-7,253	-6,333	-6,039	-5,784	-5,202	-5,145	-4,964	-4,430
Depreciation/amortisation of intangible non-current assets and of property, plant and equipment	-538	-457	-420	-371	-327	-70	-60	-50	-46
Impairment of intangible non-current assets, and of property, plant and equipment	0	0	0	0	0	0	0	0	-36
Other operating expenses	-6	-10	-16	-2	-28	-19	-19	-57	-37
Operating profit	453	439	493	471	369	391	316	329	312
Financial revenue	27	24	4	6	125	1	4	11	1
Financial cost	-250	-189	-143	-145	-246	-76	-79	-140	-172
Unrealised changes in value of derivatives	0	0	0	0	0	1	9	27	7
Profit before tax	231	274	354	332	249	317	250	228	149
Income tax	-53	-64	-78	-70	-60	-72	-57	-58	-35
Net profit for the period	178	210	276	262	188	254	194	170	114
Of which, attributable to:
Owners of the Parent Company	176	210	276	227	189	246	194	170	114
Non-controlling interests	2	0	0	0	-1	-1
Earnings per common share, before dilution, SEK	3.72	4.36	5.67	4.94	3.54	4.62	3.64	2.87	0.61
Earnings per common share, after dilution, SEK	3.72	4.36	5.67	4.94	3.54	4.62	3.64	2.87	0.61
Balance sheets
ASSETS
Non-current assets
Goodwill	4,402	4,409	4,148	3,815	3,897	3,168	3,104	3,089	2,584
Capitalised development expenditure and licences	37	40	11	5	5	8	10	13	9
Property, plant and equipment	432	464	360	314	377	560	413	405	200
Right-of-use assets	3,167	2,930	2,669	2,119	2,089
Financial assets	60	57	55	42	33	9	14	6	4
Total non-current assets	8,098	7,899	7,243	6,295	6,401	3,745	3,541	3,514	2,797
Current Assets
Trade receivables	1,079	1,026	923	852	834	847	489	523	440
Income taxes recoverable	74		70	68	26	21	21	51	53
Other current receivables	10		6	9	7	8	7	6	19
Prepaid expenses and accrued income	92		64	62	128	83	423	402	28
Cash and cash equivalents	675	690	695	759	836	514	584	465	501
Total current assets	1,930	1,907	1,759	1,749	1,830	1,473	1,525	1,446	1,040
Total assets	10,029	9,806	9,002	8,044	8,231	5,218	5,065	4,960	3,838
TOTAL EQUITY AND LIABILITIES
Equity
Share capital	1	1	1	1	1	1	1	1	1
Additional paid in capital	1,096	1,096	1,096	1,096	1,096	1,094	1,092	1,091	642
Reservs	22	50	21	-6	0	28	4	8	-7
Retained earnings including profit/loss for the year	1,768	1,592	1,436	1,264	1,186	1,007	793	626	458
Equity attributable to owners of the parent company	2,886	2,739	2,553	2,354	2,284	2,130	1,891	1,726	1,093
Equity attributable to non controlling interest	39	0	0	0	22	17
Total equity	2,926	2,739	2,553	2,354	2,305	2,147	1,891	1,726	1,093
Non-current liabilities
Deferred tax liabilities	58	58	74	70	71	73	78	78	66
Lease liability, long term	2,908	2,733	2,557	1,958	1,902
Other interest-bearing liabilities	1,755	2,266	2,150	1,499	1,769	1,259	1,345	1,405	1,550
Subordinated loans	0	0	0	0	0	0
Provisions
Total non-current liabilities	4,722	5,056	4,780	3,527	3,741	1,333	1,423	1,484	1,616
Current liabilities
Lease liability, short term	389	318	216	232	270
Other interest-bearing liabilities	354	88	3	581	607	633	680	676	125
Derivative instruments	0	0	0	0	0	0	1	10	38
Trade payables	273	187	165	128	129	121	93	103	79
Other current liabilities	283	299	279	257	256	228	251	262	245
Accrued expenses and deferred income	1,083	1,119	1,006	965	922	757	727	698	642
Total current liabilities	2,381	2,011	1,669	2,163	2,185	1,739	1,752	1,750	1,129
Total liabilities	7,103	7,067	6,449	5,690	5,926	3,071	3,175	3,234	2,745
Total equity and liabilities	10,029	9,806	9,002	8,044	8,231	5,218	5,065	4,960	3,838
Cash flow analysis
Profit before tax	231	274	354	332	249	317	250	228	149
Depreciation, amortisation, impairment	538	457	420	371	327	70	60	50	82
Other non-cash items	-74	-2	-2	0	0	1	0	0	-5
Financial revenue	-27	-131	-4	-6	-125	-1	-4	-11	-1
Financial cost	250	296	143	145	246	75	70	112	172
Financial items, net	222	164	139	139	121	74	66	101	171
Capital gain/loss	-1	-38	0	-17	0	0	0	0	-29
Cash flow from operating activities before changes in working capital	917	857	912	824	697	461	376	379	367
Decrease (+)/increase (-) in trade receivables	-58	-72	-34	-22	87	8	2	2	-30
Decrease (+)/increase (-) in receivables	-19	-17	-21	22	-35	-9	-28	-363	29
Decrease (+)/increase (-) in current liabilities	-36	93	11	54	81	-44	-7	-16	35
Decrease (+)/increase (-) in trade payables	85	9	32	16	-7	27	-9	6	3
Changes in working capital	-29	14	-12	71	126	-18	-42	-371	37
Cash flow from operating activities	888	871	900	895	823	443	334	8	405
Interest received	19	50	1	1	0	0	0	0	2
Interest paid	-247	-212	-140	-144	-121	-53	-64	-99	-102
Financial items, net	-228	-162	-139	-143	-121	-53	-64	-99	-100
Paid tax	-39	-76	-72	-90	-71	-58	-30	-70	-31
Net cash flow from operating activities	621	632	689	661	631	332	241	-161	274
Investing activities
Acquisitions of subsidiaries	-108	-71	-153	-18	-483	-86	-42	-474	-141
Disposal of subsidiaries, net effect on cash and cash equivalents	0	-1	0	0	0	4	133	0	261
Disposal of property, plant and equipment	127	0	0	114	388	16	0	0	4
Investments in intangible assets and property, plant and equipment	-170	-174	-107	-133	-228	-174	-151	-142	-46
Cash flows from investing activities	-151	-246	-260	-37	-323	-240	-60	-616	78
Financing activities
Proceeds from borrowing	150	0	0	24	795	145	7	1,969	1,639
Repayment of borrowings	-209	-2	-50	-251	-494	-279	-56	-1,678	-1,732
Amortization of leasing debt	-435	-368	-312	-284	-250
Changes in non-controlling interests	37
Dividend	0	0	0	0	-37	-32	-27
New share issue	0	0	0	0	0	0	0	442
Återköp aktier	0	-55	-159	-156
Cash flow from financing activities	-457	-424	-521	-667	14	-165	-75	733	-93
Cash flow for the year	13	-38	-92	-42	322	-74	105	-44	258
Cash and cash equivalents at start of period	690	695	759	836	514	584	465	501	244
Exchange rate difference in cash/cash equivalants	-28	32	28	-35	0	3	13	8	-2
Closing cash and cash equivalents	675	690	695	759	836	514	584	465	501
Information per segment
Operating revenue per segment
Individual & Family	2,608	2,426	2,257	2,101	2,095	2,188	2,212	2,214	1,902
Personal Assistance	3,079	3,419	3,042	2,931	2,783	2,668	2,621	2,645	2,689
Elderly care	895	815	669	608	564	457	521	580	585
Finland	1,916	1,528	1,284	1,327	1,204	648
Norway	1,118	1,034	916	788	794	746
Other Nordics							1,188	924	416
Other	24	19	20	43	26	19	14		62
Total operating revenue	9,638	9,241	8,188	7,797	7,467	6,725	6,556	6,362	5,655
Organic revenue growth per segment (%)
Individual & Family, %	5.2	1.8	0.9	0.4	-4.0	-1.3	-2.8	4.4	2.3
Personal Assistance, %	-14.9	-1.2	1.9	4.1	0.9	0.7	-0.9	-1.6	3.1
Elderly care, %	9.8	21.8	10.1	7.7	23.3	33.4	12.2	-1.0	-11.2
Finland	15.8	4.0	-0.5	7.4	9.6	12.7
Norway	12.8	6.0	13.8	8.9	4.2	7.6
Other Nordics , constant currency rate, %							-5.4	7.0
Total organic growth (%), constant currency rate, %	0.9	3.2	3.1	4.1	2.0	3.4	-1.3	1.1
Operating profit per segment
Individual & Family	214	178	168	190	168	196	191	211	221
Personal Assistance	125	198	208	160	154	151	160	151	182
Elderly care	0	5	-3	10	13	9	-18	-6	-58
Finland	123	37	56	62	49	68
Norway	75	76	103	69	59	55
Other Nordics							62	89	-13
Other	-84	-56	-40	-20	-72	-88	-79	-115	-20
Total operating profit	453	439	493	471	369	391	316	329	312
Operating margin per segment (%)
Individual & Family, %	8.2	7.3	7.5	9.0	8.0	9.0	8.6	9.5	11.6
Personal Assistance, %	4.1	5.8	6.8	5.5	5.5	5.7	6.1	5.7	6.8
Elderly care, %	0.0	0.6	-0.4	1.6	2.3	2.0	-3.4	-1.1	-9.8
Finland	6.4	2.4	4.3	4.6	4.0	10.5
Norway	6.7	7.4	11.3	8.7	7.4	7.3
Other Nordics, %							5.2	9.6	-3.2
Other, %									-33
Total operating margin, %	4.7	4.7	6.0	6.0	4.9	5.8	4.8	5.2	5.6

SEK million	Q1 2024	Q4 2023	Q3 2023	Q2 2023	Q1 2023	Q4 2022	Q3 2022	Q2 2022	Q1 2022	Q4 2021	Q3 2021	Q2 2021	Q1 2021	Q4 2020	Q3 2020	Q2 2020	Q1 2020	Q4 2019	Q3 2019	Q2 2019	Q1 2019	Q4 2018
Key ratios
Net revenue	2,407	2,396	2,398	2,410	2,435	2,438	2,373	2,241	2,147	2,101	2,033	2,058	1,984	1,947	1,929	1,962	1,932	1,902	1,918	1,918	1,707	1,699
Earnings measurement
Operating profit	87	85	162	89	117	127	171	65	77	82	192	107	112	101	172	100	98	71	176	45	77	82
Net profit for the period	21	8	82	38	50	59	104	18	29	33	123	57	63	49	109	50	53	19	128	-2	44	51
Earnings per share, SEK
Earnings per share, SEK, before dilution	0.44	0.16	1.71	0.80	1.04	1.24	2.17	0.37	0.60	0.68	2.55	1.18	1.27	0.94	2.05	0.94	1.00	0.35	2.42	-0.04	0.83	0.97
Earnings per share, SEK, after dilution	0.44	0.16	1.71	0.80	1.04	1.24	2.17	0.37	0.60	0.68	2.55	1.18	1.27	0.94	2.05	0.94	1.00	0.35	2.42	-0.04	0.83	0.97
Margin measurements
Operating margin, %	3.6	3.6	6.8	3.7	4.8	5.1	7.2	2.9	3.6	3.9	9.4	5.2	5.7	5.2	8.9	5.1	5.1	3.7	9.1	2.3	4.5	4.8
Capital structure
Equity/assets ratio , %	29.2	29.2	29.8	28.0	28.0	27.9	28.1	27.1	28.0	28.4	28.3	27.3	28.3	29.3	29.7	28.2	28.4	28.0	28.0	27.0	33.0	41.0
Return of capital employed, %	1.1	1.1	2.0	6.1	1.3	1.6	2.2	0.9	1.0	1.1	2.6	1.5	1.7	1.5	2.5	1.4	1.4	1.0	2.6	0.7	1.4	2.0
Interest-bearing net debt	4,854	4,730	4,698	4,775	4,887	4,712	4,650	4,384	4,408	4,226	4,153	3,909	3,688	3,511	3,549	3,591	3,798	3,712	3,854	3,882	2,928	1,378
Interest-bearing net debt/EBITDA, %	4.9	4.8	5.0	5.1	5.4	5.5	5.3	5.1	4.9	4.6	4.6	4.5	4.4	4.3	4.5	4.6	5.2	5.4	6.0	7.1	5.7	3.0
Operating cashflow	110	353	14	411	68	215	124	237	115	157	180	251	197	296	146	221	95	220	206	136	33	136
Operating cashflow per share(avg)	2.3	7.4	0.3	8.6	1.4	4.5	2.6	5.1	2.4	3.2	3.7	5.2	3.7	5.6	2.7	4.2	1.8	4.1	3.9	2.6	0.6	2.6
Data per share
Number of common shares at year end, pc	47,826	47,826	47,826	47,826	47,826	47,826	47,826	47,826	48,379	48,892	48,374	48,123	52,562	52,562	53,140	53,140,064	53,140,064	53,140,064	53,140,064	53,140,064	53,140,064	53,140,064
Share price at year end, SEK	28.15	38.50	38.50	38.50	72.70	72.70	72.70	44.60	60.30	72.70	59.20	59.20	59.20	59.20	60.90	60.90	60.90	60.90	60.00	60.00	60.00	60.00
Dividend, SEK	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.00	0.70
Cash flow per share, SEK	-1.23	4.53	-7.38	5.27	-2.15	1.87	-1.57	1.53	-2.54	0.30	-0.88	2.76	-3.73	-3.79	0.56	3.49	-1.09	2.70	4.00	1.20	-1.90	0.20
Other
Number of full-time employees at year end	11,128	11,378	12,372	12,078	11,784	12,426	12,976	11,831	11,236	10,945	11,442	11,106	10,231	10,639	10,920	10,823	9,997	10,093	10,663	11,238	9,481	9,729
Average number of customers at year end	9,613	9,676	9,717	9,976	9,732	9,786	10,004	9,620	9,352	9,384	9,013	9,143	8,868	8,750	8,632	8,705	9,094	9,044	8,668	8,877	7,424	7,676
Income statements
Operating revenues	2,407	2,397	2,408	2,457	2,467	2,480	2,373	2,241	2,147	2,110	2,034	2,058	1,986	1,948	1,931	1,980	1,938	1,912	1,928	1,918	1,708	1,700
Operating costs
Other external costs	-283	-289	-289	-317	-306	-299	-254	-263	-266	-254	-206	-238	-229	-220	-210	-244	-240	-261	-228	-253	-216	-265
Personnel costs	-1,887	-1,871	-1,827	-1,922	-1,910	-1,934	-1,830	-1,797	-1,692	-1,633	-1,534	-1,612	-1,554	-1,531	-1,455	-1,543	-1,511	-1,495	-1,434	-1,511	-1,344	-1,320
Depreciation/amortisation of intangible non-current assets and of property, plant and equipment	-139	-152	-127	-129	-129	-118	-117	-112	-111	-126	-101	-102	-91	-95	-94	-93	-88	-86	-90	-84	-68	-21
Impairment of intangible non-current assets, and of property, plant and equipment	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Other operating expenses	-11	0	-2	0	-4	-1	-1	-5	-1	-14	-1	0	0	-1	0	0	-1	0	0	-26	-2	-13
Operating profit	87	85	162	89	117	127	171	65	77	82	192	107	112	101	172	100	98	71	176	45	77	82
Financial revenue	5	4	4	5	6	14	6	2	2	0	1	0	2	0	1	0	4	18	83	18	6	0
Financial cost	-66	-57	-65	-63	-57	-66	-43	-40	-41	-37	-36	-34	-35	-35	-35	-37	-38	-59	-102	-58	-27	-16
Unrealised changes in value of derivatives	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Profit before tax	26	32	101	31	66	75	134	27	38	46	157	72	79	66	137	64	64	30	158	5	56	67
Income tax	-5	-25	-19	7	-17	-16	-30	-9	-9	-12	-34	-15	-16	-17	-28	-14	-11	-12	-30	-7	-12	-15
Net profit for the period	21	8	82	38	50	59	104	18	29	33	123	57	63	49	109	50	53	19	128	-2	44	51
Of which, attributable to:
Owners of the Parent Company	21	7	82	36	51	59	104	18	29	33	123	57	63	49	109	50	53	19	128	-2	44	52
Non-controlling interests	0	0	0	2	-1	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	-1
Earnings per common share, before dilution, SEK	0.44	0.16	1.71	0.80	1.04	1.24	2.17	0.37	0.60	0.68	2.55	1.18	1.27	0.94	2.05	0.94	1.00	0.35	2.42	-0.04	0.83	0.97
Earnings per common share, after dilution, SEK	0.44	0.16	1.71	0.80	1.04	1.24	2.17	0.37	0.60	0.68	2.55	1.18	1.27	0.94	2.05	0.94	1.00	0.35	2.42	-0.04	0.83	0.97
Balance sheets
ASSETS
Non-current assets
Goodwill	4,446	4,402	4,456	4,483	4,423	4,409	4,452	4,412	4,207	4,148	4,112	3,904	3,925	3,815	3,856	3,853	3,923	3,897	3,928	3,914	3,193	3,168
Capitalised development expenditure and licences	33	37	39	37	38	40	11	11	12	11	13	13	13	5	5	5	6	5	15	16	7	8
Property, plant and equipment	475	432	404	416	490	464	411	385	379	360	345	338	322	314	308	309	391	377	406	646	551	560
Right-of-use assets	3,188	3,167	2,874	3,058	3,065	2,930	2,761	2,739	2,721	2,669	2,652	2,492	2,130	2,119	2,135	2,125	2,141	2,089	2,043	1,945	1,543
Financial assets	62	60	63	63	62	57	63	61	57	55	45	44	43	42	41	38	37	33	13	14	13	9
Total non-current assets	8,204	8,098	7,836	8,058	8,079	7,899	7,698	7,609	7,376	7,243	7,167	6,791	6,434	6,295	6,345	6,329	6,497	6,401	6,405	6,536	5,306	3,745
Current Assets
Trade receivables	1,142	1,079	1,169	1,076	1,095	1,026	1,024	978	961	923	873	853	865	852	844	862	838	834	857	962	880	847
Income taxes recoverable
Other current receivables	237	176	285	303	221	191	190	198	170	140	166	176	165	138	187	247	215	160	205	172	133	112
Prepaid expenses and accrued income
Cash and cash equivalents	622	675	471	829	571	690	593	660	594	695	672	709	589	759	980	954	789	836	703	489	420	514
Total current assets	2,002	1,930	1,924	2,208	1,886	1,907	1,807	1,836	1,725	1,759	1,711	1,738	1,619	1,749	2,012	2,063	1,842	1,830	1,765	1,622	1,434	1,473
Total assets	10,205	10,029	9,760	10,266	9,965	9,806	9,505	9,445	9,101	9,002	8,878	8,528	8,052	8,044	8,357	8,393	8,340	8,231	8,170	8,158	6,741	5,218
TOTAL EQUITY AND LIABILITIES
Equity
Share capital	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1	1
Additional paid in capital	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,096	1,095	1,095	1,094
Reservs
Retained earnings including profit/loss for the year	1,822	1,789	1,761	1,722	1,641	1,642	1,530	1,461	1,451	1,456	1,402	1,230	1,186	1,257	1,383	1,273	1,249	1,186	1,181	1,063	1,092	1,034
Equity attributable to owners of the parent company	2,918	2,886	2,899	2,820	2,772	2,739	2,669	2,558	2,548	2,553	2,512	2,327	2,282	2,354	2,480	2,370	2,346	2,284	2,278	2,158	2,188	2,130
Equity attributable to non controlling interest	66	39	11	6	15	0	1	0	0	0	0		0	0	0	0	22	22	20	18	18	17
Total equity	2,984	2,926	2,910	2,826	2,787	2,739	2,670	2,558	2,548	2,553	2,512	2,327	2,282	2,354	2,480	2,370	2,368	2,305	2,298	2,176	2,205	2,147
Non-current liabilities
Deferred tax liabilities	58	58	74	74	67	58	74	73	73	74	70	87	72	70	71	71	71	71	77	77	77	73
Lease liability, long term	2,957	2,908	2,713	2,869	2,865	2,733	2,609	2,560	2,547	2,557	2,484	2,324	1,970	1,958	1,957	1,958	1,959	1,902	1,867	1,699	1,326
Other interest-bearing liabilities	2,037	1,755	1,801	2,399	2,230	2,263	2,289	2,193	2,174	2,146	2,088	0	0	1,499	1,725	1,723	1,736	1,769	1,797	1,795	1,197	1,259
Subordinated loans
Provisions	6	1	1	2	2	3	5	5	6	4	11	0	0	0	0	0	0	0	0	0	0	0
Total non-current liabilities	5,059	4,722	4,589	5,344	5,163	5,056	4,976	4,832	4,801	4,780	4,653	2,411	2,042	3,527	3,753	3,753	3,766	3,742	3,740	3,571	2,600	1,332
Current liabilities
Lease liability, short term	369	389	299	325	273	318	270	289	278	216	250	243	236	232	247	264	271	270	271	260	223
Other interest-bearing liabilities	113	354	355	10	91	88	75	2	3	3	3	2,050	2,071	581	601	600	620	607	623	617	602	633
Derivative instruments
Trade payables	234	273	201	222	197	187	142	158	131	165	145	133	111	128	84	137	91	129	118	137	90	121
Other current liabilities	1,447	1,365	1,405	1,538	1,454	1,418	1,371	1,606	1,341	1,285	1,315	1,363	1,310	1,222	1,193	1,270	1,223	1,178	1,120	1,398	1,020	985
Accrued expenses and deferred income
Total current liabilities	2,162	2,381	2,260	2,095	2,015	2,011	1,858	2,055	1,752	1,669	1,713	3,790	3,728	2,163	2,125	2,270	2,206	2,184	2,132	2,411	1,935	1,739
Total liabilities	7,221	7,103	6,850	7,440	7,178	7,067	6,834	6,687	6,553	6,449	6,366	6,201	5,770	5,690	5,877	6,023	5,971	5,926	5,872	5,982	4,535	3,071
Total equity and liabilities	10,205	10,029	9,760	10,266	9,965	9,806	9,505	9,445	9,101	9,002	8,878	8,528	8,052	8,044	8,357	8,393	8,340	8,231	8,170	8,158	6,741	5,218
Cash flow analysis
Profit before tax	26	32	101	31	66	75	134	27	38	46	157	72	79	66	137	64	64	30	158	5	56	66
Depreciation, amortisation, impairment	139	152	127	129	129	118	118	112	111	126	101	102	91	95	94	93	88	86	90	84	68	21
Other non-cash items	6	0	2	-50	-26	-5	-1	3	1	-8	-6	14	0	0	0	0	0	0	0	1	-1	0
Financial revenue
Financial cost
Financial items, net	61	53	61	58	51	51	37	38	39	37	35	34	33	34	34	36	34	41	19	40	21	15
Capital gain/loss
Cash flow from operating activities before changes in working capital	233	237	291	167	220	201	287	184	189	201	287	223	202	196	266	193	187	157	266	130	144	102
Decrease (+)/increase (-) in trade receivables
Decrease (+)/increase (-) in receivables
Decrease (+)/increase (-) in current liabilities
Decrease (+)/increase (-) in trade payables
Changes in working capital	-60	166	-259	172	-107	84	-129	92	-32	-21	-94	80	23	129	-101	61	-41	133	-23	66	-50	88
Cash flow from operating activities	173	403	32	339	113	284	158	275	156	180	193	303	225	325	165	254	146	289	244	195	94	190
Interest received
Interest paid
Financial items, net	-59	-53	-61	-60	-54	-50	-38	-37	-37	-36	-37	-36	-30	-41	-24	-47	-30	-44	-24	-37	-15	-22
Paid tax	-30	20	-5	-45	-9	25	-54	-6	-41	1	-29	-18	-26	-18	-23	-26	-23	-25	-12	-17	-17	-25
Net cash flow from operating activities	84	371	-34	234	51	259	65	232	78	145	127	249	169	266	117	181	94	220	207	141	62	144
Investing activities
Acquisitions of subsidiaries	0	0	0	-91	-17	0	-10	-42	-18	-18	-73	-3	-59	-10	0	-8	0	0	0	-483	0	-53
Disposal of subsidiaries, net effect on cash and cash equivalents	0	0	0	1				7	-1							0	0	0	0	0	0	0
Disposal of property, plant and equipment	1	0	9	112	1		0	1	4		1	2	6	2	3	90	20	63	325
Investments in intangible assets and property, plant and equipment	-57	-50	-26	-46	-44	-75	-36	-32	-44	-30	-19	-38	-29	-29	-19	-34	-51	-69	-38	-59	-62	-55
Cash flows from investing activities	-56	50	-17	-24	-60	-75	-45	-66	-59	-48	-91	-40	-82	-38	-16	48	-31	-7	288	-541	-62	-108
Financing activities
Proceeds from borrowing	0	0	-209	150			0	0	0	0	0	0	0	0	0	24	0	0	0	795	0	1
Repayment of borrowings	0	0	0	0			-2	0	0	0	0	0	-50	-200	0	0	-50	0	-211	-232	-51	-27
Amortization of leasing debt	-114	-132	-92	-108	-94	-94	-93	-93	-88	-83	-78	-77	-73	-73	-72	-68	-71	-69	-70	-61	-50
Changes in non-controlling interests	27	28
Dividend	0	0	0	0			0	0	0	0	0	0	0	0	0	0	0	0	0	-37	0	0
New share issue	0	0	0	0			0	0	0	0	0	0	0	0	0	0	0	0	0	0	0	0
Återköp aktier	0	0					0	0	-55	0	0		-159	-154
Cash flow from financing activities	-87	-104	-302	42	-94	-94	-95	-93	-143	-82	-78	-77	-283	-428	-72	-44	-121	-70	-281	465	-101	-26
Cash flow for the year	-59	217	-353	252	-103	90	-75	73	-123	15	-42	133	-196	-199	30	185	-58	144	213	66	-100	9
Cash and cash equivalents at start of period	675	471	829	571	690	593	660	594	695	672	709	589	759	980	954	789	836	703	489	420	514	511
Exchange rate difference in cash/cash equivalants	6	-12	-5	6	-16	7	8	-6	21	9	6	-13	26	-22	-3	-20	11	-11	1	3	7	-6
Closing cash and cash equivalents	622	675	471	829	571	690	593	660	594	695	672	709	589	759	980	954	789	836	703	489	420	514
Information per segment
Operating revenue per segment
Individual & Family	670	652	640	663	653	634	616	599	577	578	548	578	553	528	522	532	519	518	529	535	512	540
Personal Assistance	711	728	746	755	849	941	912	805	761	768	767	756	751	743	736	733	719	707	708	685	684	689
Elderly care	231	225	229	225	216	211	207	201	196	190	173	155	151	157	150	155	146	143	146	142	134	129
Finland	495	492	490	484	450	421	374	372	361	328	314	325	316	321	318	338	350	348	336	341	179	159
Norway	292	293	288	276	262	268	259	259	247	241	225	240	210	193	200	201	194	196	194	210	194	177
Other Nordics
Other	7	6	6	6	6	5	5	5	5	5	6	4	5	5	5	22	10	1	14	5	5	6
Total operating revenue	2,407	2,396	2,398	2,410	2,435	2,480	2,373	2,241	2,147	2,110	2,034	2,058	1,986	1,948	1,931	1,980	1,938	1,912	1,928	1,918	1,708	1,700
Organic revenue growth per segment (%)
Individual & Family, %	2.1	0.8	1.6	8.0	0.1	9.3	6.0	-0.3	-4.5	-2.8	-1.2	4.2	3.6	2.2	-1.3	-0.7	1.4	-3.8	-1.7	-3.6	-7.0	-2.6
Personal Assistance, %	-16.2	-19.8	-18.3	-14.7	-0.1	-1.9	-1.4	-1.9	0.1	1.5	2.4	1.1	2.5	3.8	3.9	5.4	2.9	0.3	1.3	-0.1	1.5	2.2
Elderly care, %	7.1	6.4	10.5	12.1	0.1	11.2	19.7	29.2	30.2	20.6	15.7	0.4	3.1	10.3	2.8	9.0	9.0	10.6	30.0	30.7	24.2	40.7
Finland	9.1	13.7	18.2	17.2	0.1	11.6	3.9	2.2	1.7	1.5	0.4	1.0	-4.6	-4.1	-1.3	0.0	10.2	10.7	9.6	10.1	7.7	6.9
Norway	16.0	16.4	14.0	11.8	0.1	6.9	6.3	3.6	10.8	17.5	10.8	15.7	11.2	9.8	11.9	9.5	4.6	-0.7	2.1	6.2	9.2	19.0
Other Nordics , constant currency rate, %
Total organic growth (%), constant currency rate, %	-1.0	-2.5	-1.3	2.2	5.5	5.5	4.0	2.2	2.5	3.4	3.0	3.4	2.4	3.1	2.2	3.4	3.8	0.7	3.2	2.5	1.5	4.8
Operating profit per segment
Individual & Family	42	30	74	56	54	41	78	36	23	7	69	50	41	38	70	49	33	27	72	41	28	37
Personal Assistance	12	11	15	42	57	61	54	34	50	57	66	35	50	34	57	29	40	37	52	26	39	41
Elderly care	5	14	4	-12	-5	6	9	-6	-4	-8	3	-4	5	4	5	1	0	0	8	0	4	4
Finland	32	24	55	25	19	11	23	0	3	2	26	16	11	10	24	11	17	9	19	5	15	17
Norway	12	19	26	17	14	19	21	18	18	33	31	22	17	19	21	16	13	13	21	16	9	20
Other Nordics
Other	-16	-13	-11	-38	-22	-11	-14	-17	-13	-10	-4	-13	-12	-4	-5	-7	-5	-16	4	-42	-18	-37
Total operating profit	87	85	162	89	117	127	171	65	77	82	192	107	112	101	172	100	98	71	176	45	77	82
Operating margin per segment (%)
Individual & Family, %	6.2	4.6	11.6	8.4	8.2	6.5	12.6	6.0	4.0	1.3	12.7	8.7	7.5	7.1	13.4	9.3	6.4	5.1	13.7	7.6	5.5	6.8
Personal Assistance, %	1.7	1.5	2.0	5.5	6.7	6.4	5.9	4.2	6.6	7.5	8.6	4.7	6.6	4.5	7.7	4.0	5.6	5.2	7.4	3.7	5.8	5.9
Elderly care, %	2.0	6.0	1.6	-5.4	-2.4	3.0	4.1	-3.1	-1.8	-4.0	1.9	-2.4	3.6	2.8	3.3	0.7	-0.3	0.3	5.6	0.3	2.8	2.9
Finland	6.5	4.9	11.2	5.2	4.2	2.6	6.2	0.1	0.7	0.7	8.4	4.8	3.6	3.1	7.6	3.2	2.7	2.7	5.7	1.4	8.6	10.9
Norway	4.3	6.3	8.9	6.1	5.4	7.2	8.3	6.8	7.3	13.8	13.8	9.3	7.9	9.9	10.5	7.9	6.7	6.8	10.7	7.5	4.5	11.1
Other Nordics, %
Other, %
Total operating margin, %	3.6	3.6	6.8	3.7	4.8	5.1	7.2	2.9	3.6	3.9	9.4	5.2	5.7	5.2	8.9	5.1	5.1	3.7	9.1	2.3	4.5	4.8